FAQs

When will my order be shipped?

Deliveries take place on Monday, Wednesday and Friday. All orders that arrive until Monday, Wednesday or Friday until 13:00 clock will be shipped the same day. Depending on the shipping method, the package then arrives at you in 2 (A-Post) up to a maximum of 5 (B-Post) working days. For international shipments, your order may take up to 10 days to travel.

Why did I not receive an invoice with the delivery?

All invoices will be sent separately by post at the beginning of the following month. If you would like to see the status of your invoice before, you can do so on the website of www.powerpay.ch. For all other requests for invoices, you can also contact the PowerPay Customer Service: info@powerpay.ch.

Can I order outside Switzerland?

No, we only ship within Switzerland.

Can I return or exchange items?

For a return or an exchange, a return address for cutting and sticking is printed on the delivery note:

Wurgler Brands

c/o DIBSY Onlineshop

Neuhardstrasse 31

4600 Olten

Switzerland

For defective items, faulty items or the wrong size, you can contact our customer service via email: info@dibsy.ch.

I can not find a product in the shop anymore.

If a product is no longer displayed in the DIBSY Onlineshop it has been sold off completely. However, further inclusion in the range is very likely for articles of great interest.

How do I get information about new products and promotions?

Every month there are 2 updates with brand new products and promotions in the Dibsy Onlineshop. Sign up for the newsletter; NEWSLETTER REGISTRATION or follow us on INSTAGRAM.

How can I contact DIBSY?

If you have questions about your order or articles, you can reach us via email at info@dibsy.ch or via Whatsapp at the number: +41 79 605 87 90.