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settings Privacy Policy

Data protection

The protection of your privacy is important to us. We rely on transparent handling of your data. At Dibsy, we respect your privacy and want you to feel safe when using our website. In this privacy policy, you will learn how we collect, process, use and protect your personal data.

We respect your privacy

Protecting your privacy when processing personal data as well as the security of all business data is an important concern for us, which we take into account in our business processes. We process personal data collected when you visit our online offerings confidentially and only in accordance with legal regulations.

contact details

Wurgler Brands
c/o DIBSY online shop
Stationstrasse 33
4600 Olten

info@dibsy.ch

Purpose of the online shop

The dibsy.ch online shop provides general information about Dibsy as well as products and offers. It is also possible to register for the newsletter to benefit from further offers and discounts.

Basic information on the collection, processing and use of personal data

Personal data is all information that relates to an identified or identifiable natural person, such as names, addresses, telephone numbers or email addresses that express the identity of a person.

We collect, process and use personal data (including IP addresses) only if this is necessary for the fulfillment of a contract or to carry out pre-contractual measures if you contact us in this regard, e.g. B. as part of a registration, you have given your consent or if the processing is necessary to protect our legitimate interests.

- Contact details such as: E.g. name, telephone number, email addresses, address, date of birth

- Communication data such as B. Your IP address, the MAC addresses of the devices used such as smartphone or computer, device and settings information

- Purchase history data such as: B. Purchasing data including information about the products purchased and the like

- Other personal data, such as: B. Credit card details or bank details

Log files

Every time you use the Internet, certain information is automatically transmitted by your device and stored by us in so-called log files.

We store the log files to identify disruptions and for security reasons (e.g. to investigate attempted attacks) for as long as is necessary for the specified purposes and then delete or anonymize them. Log files whose further storage is necessary for evidentiary purposes are exempt from deletion until the respective incident has been finally clarified and can be passed on to investigative authorities in individual cases. The storage of log files serves our legitimate interests in the trouble-free and correct operation of our website.

- IP address (Internet protocol address) of the device from which the online offering is accessed;

- Internet address of the website from which the online offer was accessed (so-called origin or referrer URL);

- Name of the service provider through which the online offering is accessed;

- Name of the files or information retrieved;

- Date and time as well as duration of the retrieval;

- amount of data transferred;

- Operating system and information about the Internet browser used, including installed add-ons (e.g. for a password manager);

- http status code (e.g. “request successful” or “requested file not found”).

User analysis

Analysis tools (e.g. Google Analytics) are used on the dibsy.ch website. The information collected about the use of the websites is stored on the servers of the tool providers.

With the help of analysis tools, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out when and from which region which page views were made.

Other data that is collected would include, for example, file names of the files accessed, browsers used, functions used or the length of time spent on the website.

Dibsy has a legitimate interest in the anonymized analysis of user behavior in order to optimize both the website and advertising. If prior consent was requested when you visited our website (e.g. consent to the storage of cookies), processing is carried out on the basis of your consent, which you can revoke at any time in the future.

Detailed information about the analytics tools used can be found in the section: Cookie.

Sharing of data

In principle, we will only transfer your personal data to other responsible parties if this is necessary to fulfill the contract, if we or the third party have an overriding legitimate interest in passing it on or if you have given your consent.

In addition, data may be transmitted to other responsible persons if we are obliged to do so due to legal provisions or an enforceable official or court order.

Service provider

We commission external service providers with tasks such as marketing services, development operations, data hosting, shipping and debugging. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and security of the data they store. We oblige all service providers to maintain confidentiality and comply with legal requirements.

Transfer to recipients outside the EEA

We can also pass on personal data to recipients who are based outside the EEA in so-called third countries. In this case, before transferring data, we will ensure that the recipient either has an adequate level of data protection through appropriate contractual agreements or, if necessary, that you have given your consent to the transfer.

Data storage information: storage location & retention periods

Your data is primarily stored in Switzerland. Due to various service providers, data is also stored in other EU countries and within the USA.

We generally store your data for as long as this is necessary to provide our offer and the associated services or we have a legitimate interest in further storage (e.g. we may still have a legitimate interest in postal marketing even after fulfillment of a contract have). We will then delete your personal data, with the exception of data that we must continue to store to fulfill legal obligations (e.g. due to tax and commercial law retention periods, we are obliged to retain documents such as contracts and invoices for a certain period of time) .

Marketing tools

We use various tools for marketing activities. When using these tools, your browser sometimes establishes a direct connection to the server of the respective tool. This means that the respective provider receives the information that your browser has accessed the corresponding page of our offer. Log files analogous to the log files described under point 5 are also transmitted to the servers of the respective providers and, if necessary, stored there. The provider or its server may be located outside of Switzerland or the EU or EEA (e.g. in the USA).

The data exchange takes place via third-party cookies.

Further information on the purpose, scope, further processing and use of the data can be found in the Cookie section and in the respective GTC and data protection notices.

Newsletter

Your email address, which you provided when subscribing to the newsletter or when registering a customer account, will be used to send you information about our offer. You can object to this use at any time by clicking on the unsubscribe link in the email.

Security

Our employees and the service companies we commission are obliged to maintain confidentiality and comply with the provisions of the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of protection and to protect the data we manage, in particular against the risks of accidental or unlawful destruction, manipulation, loss, alteration or unauthorized disclosure or access.

Your rights

To assert your rights, please use the information in Section 2 “Contact details”. Please ensure that we can clearly identify you.

Right to information and information

You have the right to receive information from us about the processing of your data. To do this, you can exercise your right to information regarding the personal data that we process about you.

The data will be made available to you within 20 working days of receipt of your request.

Right to rectification and deletion

You can request that we correct incorrect data. If the legal requirements are met, you can request that your data be completed or deleted.

Please contact us in writing or by telephone to request the deletion of your data. The contact details can be found under Contact on this page.

This does not apply to data that is required for billing and accounting purposes or is subject to legal retention requirements.

The data will be deleted within 20 working days of receipt of your request.

Data portability

As long as the legal requirements are met, you can request that data that you have provided to us be transmitted in a structured, common and machine-readable format or - if technically feasible - that the data be transmitted to a third party.

Right to object

Objection to direct marketing

You can also object to the processing of your personal data for advertising purposes at any time (“advertising objection”). Please note that for organizational reasons there may be an overlap between your objection and the use of your data as part of an ongoing campaign.

Objection to data processing based on “legitimate interest” as the legal basis

You also have the right to object to data processing by us at any time, provided this is based on the legal basis of “legitimate interest”. We will then stop processing your data unless we can – in accordance with legal requirements – demonstrate compelling legitimate reasons for further processing which outweigh your rights.

Withdrawal of consent

If you have given us your consent to process your data, you can revoke this at any time with future effect. The lawfulness of the processing of your data until revocation remains unaffected.

Changes to the privacy policy

We reserve the right to adjust our security and data protection measures. In these cases, we will also adapt our data protection declaration accordingly.

How can you contact us?

If you have any questions, comments or concerns regarding this Policy or would like to exercise your data protection rights in relation to personal data as permitted by applicable law, please contact our Data Protection Officer at the following email address: info@dibsy.ch.

Cookies

Cookies

Cookies are small text pieces, which are saved by our browser. Persistent cookies are available on following visits even if you close your browser in between. We use cookies to be able to connect a shopping cart to your browser session and to set your language, currency, shipping country and more based on your once chosen preference. In most browsers you find dedicated cookie settings where you can view and delete cookies.

  • PEPPERSESS: Session cookie, which identifies your current session in this shop. This cookie will be deleted if you close your browser (all open browser windows).
    Retention time: Session
  • PPS_LOCALE_INFOS: Permanent cookie, which contains your chosen language, country, currency, the last session-id, the domain binding of the cookie and the version of the cookie structure. With this cookie we can immediately set your preferences for a better experience when you choose to visit us again.
    Retention time: 2 years
  • jsCookieCheck: Stores the consent of the cookie data storage (Consent Management).
    Retention time: 1 year
  • google-analytics-opt-out: Used to tell Google Tag Manager whether Google Analytics may be used.
    Retention time: 1 year
  • Google reCAPTCHA: This website uses Google reCAPTCHA, a form protection against robots of the company Google Inc. ("Google"). Google reCAPTCHA uses "cookies", which are text files placed on your computer, to help the website analyze whether a person or machine is sending form data. The information generated by the cookie about your use of the website will generally be analazyed, transmitted to and stored by Google on servers in the United States.
    This is a provider from the USA.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google opt-out browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en. Further information: https://policies.google.com/privacy

Facebook (Website) Custom Audiences / Conversion – Facebook Pixel

This website uses the Facebook Pixel and the Facebook Conversions API of the social network "Facebook" of Facebook Inc. / Meta:

A. Facebook (Website) Custom Audiences
To offer remarketing, Facebook Pixel and the Conversions API are used so that you can be appropriately retargeted by us within %s days. This allows users of this system to be shown interest-based advertisements (Facebook ads) when visiting the Facebook social network or through other websites that also use the method. This enables us to show you advertising that is of interest to you in order to make our website or offers more attractive for you.

B. Facebook Conversion
With the help of the Facebook Pixel and the Conversions API, we ensure that our Facebook ads correspond to the potential interest of users and do not come across as annoying. These technologies allow us to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (conversion detection).

By using these technical marketing tools, your browser automatically establishes a direct connection with Facebook servers as soon as users have agreed to the use of marketing cookies via Consent Manager. Through the integration of Facebook Pixel and the Conversions API, Facebook receives the information that the user has accessed this website or clicked on an ad from this system. If the user is registered with a Facebook service, Facebook can assign the visit to a specific account.

The processing of the data by Facebook takes place within the framework of Facebook's data usage policy. Specific information and details about the Facebook Pixel and the Conversions API and how it works can also be found in the help section of Facebook itself.

Cookies used:
  • fr: Used to deliver ads and measure and improve their relevance. It has a storage time of 90 days.
  • _fbp: Identifies browsers to provide analytics services for advertising and websites. It has a storage time of 90 days.
  • dpr: Same as wd: it has a storage time of 7 days, among other things for the purpose of providing an optimal experience for the screen of the browser device used.
  • wd: Same as dpr: it has a storage time of 7 days, among other things for the purpose of providing an optimal experience for the screen of the browser device used.
  • xs: As well as c_user:This has a retention period of 365 days logged onto Facebook to make it easier to log in through third-party websites and apps.
  • c_user: Like xs: This has a one-year retention period so you can stay logged into Facebook and log in more easily through third-party websites and apps.
  • sb / dbln: Secure browser identification, including for password recovery and Facebook authorization checks.
  • usida: Session runtime cookie from Facebook to implement their functionality.
  • spin: Term of one year, which is required for Facebook functionality.
  • locale: Duration of one week: This cookie contains the localization settings (language,..) of the last user logged in to the browser used on the user device.
  • presence: Duration of one week: chat status of the user
  • datr: Facebook Fraud Prevention (identification of browser without logged in user), term of 2 years.
Recipient:
Shared accountability:
We are jointly responsible with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Facebook Ireland) for the collection and transfer of data as part of this process. This applies for the following purposes:
  • The creation of individualized or appropriate ads, as well as for their optimization.
  • Delivery of commercial and transactional messages (e.g. via Messenger)
The following processing operations are therefore not covered by joint processing:
  • The processing that takes place after collection and transmission is the sole responsibility of Facebook.
  • The preparation of reports and analyses in aggregated and anonymized form is carried out within the framework of the commissioned processing and is therefore our responsibility.
For shared responsibility, we have concluded a corresponding agreement with Facebook, which can be accessed here: https://www.facebook.com/legal/controller_addendum. This sets out the respective responsibilities for fulfilling the obligation under the EU GDPR with regard to shared responsibility. The contact details of the responsible party, as well as Facebook's data protection officer, are available here: https://www.facebook.com/about/privacy We have agreed with Facebook that Facebook can be used as a point of contact for the exercise of data subject rights. This does not affect the competence of the data subject rights. More information on how Facebook processes personal data, including its legal basis and further information on data subject rights can be found here: https://www.facebook.com/about/privacy We transfer the data within the scope of shared responsibility on the basis of legitimate interest pursuant to Art. 6 (1) f EU-DSGVO. Information on the data security conditions can be found here. https://www.facebook.com/legal/terms/data_security_terms and on processing operations based on standard contractual clauses are located here: https://www.facebook.com/legal/EU_data_transfer_addendum.

Additional recipient:
We also pass on the data collected to the respective internal departments for processing or to external service providers, order processors (e.g. platform, hosting, support and analysis service providers) in accordance with the required purposes (to perform ad playout and analysis).

Deletion/Opposition:
For users logged into Facebook, deactivation is possible under https://www.facebook.com/settings/?tab=ads#.\nDeactivation in this system can be performed via Consent Manager when Performance is deactivated.

TikTok Pixel: This is a conversion tracking tool for advertisers

This service is operated by the Chinese company TikTok. For the European Economic Area and Switzerland, the company responsible is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. If you are a user residing in the EEA, the United Kingdom and Switzerland, TikTok Technology Limited and TikTok Information Technologies UK Limited, a UK company, act as joint controllers for the purposes of the General Data Protection Regulation ("GDPR").

On the legal basis of Art. 6 para. 1 p. 1 lit. a DSGVO, data is processed accordingly for the purposes of social media and analytics. A server-side connection is used as the technical means.

Disclosure to third countries: TikTok processes data in the United States of America (USA), China and Singapore, data recipients are TikTok Technology Limited, TikTok Information Technologies UK Limited, Tiktok Pte. Ltd. As a data processing basis for recipients located in third countries, TikTok uses so-called standard contractual clauses (SCC: Art. 46. para. 2 and 3 DSGVO). See also: https://www.tiktok.com/legal/privacy-policy-eea?lang=en and https://ads.tiktok.com/i18n/official/policy/controller-to-controller

TikTok Data Protection Resources:

TikTok Pixel: This is a conversion tracking tool for advertisers

This service is operated by the Chinese company TikTok. For the European Economic Area and Switzerland, the company responsible is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. If you are a user residing in the EEA, the United Kingdom and Switzerland, TikTok Technology Limited and TikTok Information Technologies UK Limited, a UK company, act as joint controllers for the purposes of the General Data Protection Regulation ("GDPR").

On the legal basis of Art. 6 para. 1 p. 1 lit. a DSGVO, data is processed accordingly for the purposes of social media and analytics. A server-side connection is used as the technical means.

Disclosure to third countries: TikTok processes data in the United States of America (USA), China and Singapore, data recipients are TikTok Technology Limited, TikTok Information Technologies UK Limited, Tiktok Pte. Ltd. As a data processing basis for recipients located in third countries, TikTok uses so-called standard contractual clauses (SCC: Art. 46. para. 2 and 3 DSGVO). See also: https://www.tiktok.com/legal/privacy-policy-eea?lang=en and https://ads.tiktok.com/i18n/official/policy/controller-to-controller

TikTok Data Protection Resources: