Returns

Here you can find a short instruction for the return shipment at www.dibsy.ch:

Retouren dibsy.ch bild 1

1.

Pack the single or multiple items you wish to return in the same box in which you received the goods from DIBSY (if still intact).

Retouren dibsy.ch bild 2

2.

Use the scissors to carefully separate the return label from the delivery note. 

IMPORTANT: Place the delivery note with any comments in the box so that we can assign your return.

Retouren dibsy.ch Bild 3

4.

Close the box with adhesive tape and stick the previously cut out return label onto the box.

Retouren dibsy.ch Bild 4

5.

Hand in the package at the nearest post office. We will contact you immediately by e-mail after receiving the return shipment.

General conditions for returning orders:

For all purchases at www.dibsy.ch DIBSY grants a voluntary right of return of 30 days in total. After that you can cancel the contract by sending the goods back to us within 30 days after receipt of the goods (deadline starts the day after receipt of the goods). Punctual dispatch is sufficient to meet the deadline. The prerequisite for exercising the right of return is, however, that you have only worn the goods to try them on and return them complete and undamaged. To return the goods, please note the description given at www.dibsy.ch. The right of return does not apply to the purchase of gift vouchers and goods that are not suitable for return due to their nature. A refund will always be made to the account used by you for payment. Please make sure that you have access to the bank account indicated, we do not assume any liability for this. In case of payment on account as well as transfer in case of advance payment, the return transfer will be directed to the account from which the transfer was made. If you paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. Excluded from this regulation are articles which are purchased within the scope of a promotion (SALE, clearance sale, etc.) at a marked reduced price.