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Terms and conditions - DIBSY

Terms and conditions

In the following you will find the general terms and conditions for the use of the online shop; www.dibsy.ch.

Scope of application

The business transaction and delivery is carried out exclusively according to these terms and conditions, which form the basis of all contracts concluded with us on the basis of the offers on the Internet shop page; www.dibsy.ch. Any general terms and conditions that contradict or deviate from the following provisions shall not apply. The following terms and conditions of business shall also apply exclusively if we carry out the delivery and service without reservation in the knowledge of terms and conditions that contradict or deviate from the following terms and conditions of business.

If these General Terms and Conditions of Business refer to "consumers", these are natural persons for whom the purpose of the order cannot be attributed to a commercial, independent or freelance activity. In contrast, "entrepreneurs" are natural or legal persons or partnerships with legal capacity who place orders for commercial, independent or freelance purposes. "Customers" in the sense of these General Terms and Conditions are both consumers and entrepreneurs.

If working days are specified as deadlines, this includes all weekdays with the exception of Saturdays, Sundays and public holidays.


When entering your personal data required for registration, you are solely responsible for the truthful and complete information. You are obliged to treat the personal access data confidentially and not to make them accessible to unauthorized third parties. Manipulation with the aim of obtaining unauthorized payments or other advantages to the disadvantage of us or other members can, in addition to legal consequences, in particular lead to the loss of access. Each customer is only entitled to maintain one customer account at a time. We reserve the right to delete or change multiple registrations.


You can view these terms and conditions on our website: www.dibsy.ch under Terms and Conditions. You can print or download this page with the usual functions of your internet utility.

Language and conclusion of contract

Contracts in our internet shop can only be concluded in German, English and French. By clicking on the button "Pay order" you place a binding order of the goods contained in the shopping cart. The order confirmation follows immediately after sending the order. A binding contract is concluded with the transmission of the order confirmation, but at the latest with the delivery of the ordered goods. You are bound to your order for 2 working days regardless of the following right of return for goods marked as available.


For orders in our online shop, the prices listed in the offer at the time of the order plus shipping costs apply.

Payment & delivery

We offer the following payment methods: invoice, credit cards (Visa, Mastercard), Postcard, Post E-Finance, Twint or Paypal. In case of purchase by credit card, your credit card account will be charged upon completion of the order. Under no circumstances do we assume the costs of a money transaction.

With the PowerPay - monthly invoice you can pay your online purchase simply by invoice with instalment facility. MF Group / PowerPay as an external payment service provider offers the payment method "payment by invoice". When the purchase contract is concluded, PowerPay takes over the invoice claim that has arisen and handles the corresponding payment methods. When buying on account you accept the PowerPay terms and conditions in addition to our general terms and conditions. (powerpay.ch/en/agb).

Please note that there is an administration fee per invoice and in case of partial or late payment additional fees according to the GTC of PowerPay.

We use the Swiss Post for the delivery. Goods that are marked as available in the online shop will be delivered within a maximum of 5 working days. The delivery time is extended in case of impairments due to force majeure. Force majeure includes strikes, official interventions, transport bottlenecks through no fault of our own, operational hindrances through no fault of our own, for example due to fire, water and machine damage, and all other hindrances which, from an objective point of view, have not been caused by our fault. The shipment of goods via the online shop of DIBSY is taken over by the recipient or consumer. For goods damaged by the sender no liability is taken over.

Right of return

For all purchases at www.dibsy.ch DIBSY grants a voluntary right of return of 30 days in total. After that you can cancel the contract by sending the goods back to us within 30 days after receipt of the goods (deadline starts the day after receipt of the goods). Punctual dispatch is sufficient to meet the deadline. The prerequisite for exercising the right of return is, however, that you have only worn the goods to try them on and return them complete and undamaged. To return the goods, please note the description given at www.dibsy.ch. The right of return does not apply to the purchase of gift vouchers and goods that are not suitable for return due to their nature. A refund will always be made to the account used by you for payment. Please make sure that you have access to the bank account indicated, we do not assume any liability for this. In case of payment on account as well as transfer in case of advance payment, the return transfer will be directed to the account from which the transfer was made. If you paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. Excluded from this regulation are articles which are purchased within the scope of a promotion (SALE, clearance sale, etc.) at a marked reduced price.

Retention of title

The goods remain our property until full payment has been received.

Gift & action vouchers

Gift vouchers are vouchers that can be purchased. Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of promotional campaigns with a specific validity period. Promotional & gift vouchers are transferable. Duplication, editing or manipulation of the vouchers is not permitted.

Promotional vouchers are only valid for the specified period and can only be redeemed once during an order process. The value of the goods must be at least the amount of the promotion voucher. For administrative reasons it is not possible to refund any remaining credit. Promotional vouchers can only be redeemed before the order process is completed. A subsequent offsetting is not possible. The credit balance of a promotion voucher is neither paid out in cash nor does it bear interest. Several promotion vouchers cannot be combined with each other. The promotion voucher will not be refunded if goods are returned in whole or in part.

Gift certificates cannot be used to purchase additional gift certificates. The balance of a gift voucher will not be paid out in cash or bear interest. Gift Certificates can only be redeemed before the order process is complete. Gift Certificates cannot be credited retroactively. A gift voucher is considered redeemed when it has been charged against an order or credited to the credit account. Promotional vouchers cannot be used to purchase gift certificates. Only one Gift Voucher can be used in a single order and cannot be combined with promotional Gift Vouchers. We do not accept liability for loss, theft or illegibility of gift vouchers through no fault of our own. Likewise we do not take over adhesion with writing errors in the email address of the coupon receiver.

Warranty and complaint management

The statutory warranty regulations apply. We attach great importance to customer satisfaction. You can contact us at any time using one of the contact methods listed at the beginning of this document. We try to check your request as soon as possible and will contact you immediately after receipt of the documents or your input or complaint.

Applicable law, legal venue

Swiss law applies to all legal transactions or other legal relationships with us.

Changes to the general terms and conditions

We are entitled to unilaterally amend these General Terms and Conditions of Business insofar as they have been introduced into the contractual relationship with the customer, insofar as this is necessary to remedy equivalence problems that arise subsequently or to adapt to changed legal or technical framework conditions.

Severability clause

Should individual provisions of the contract, including these provisions, be or become invalid in whole or in part, or should the contract contain an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Instead of the invalid or missing provisions, the respective legal regulations shall come into force.